What you will do Customer Service Agent is key role reporting to the Customer Service Team Leader and will be based in Dubai. You will Provide best-in-class customer service for both internal and external cutomers while dealing with all types of requests received directly from customers including order bookings, complaints handling and solution support securing best supply solutions for customers in close cooperation with sales department, logistics, finance teams and other stakeholders from within the company to maintain daily business improving our internal processes as well as daily experience of our customers. How you will do it Sales order procedure • Handle customer purchase orders and create sales orders • Cooperate with sales representatives. • As customer’s main point of contact, identify customer needs and build good customer relationships • Secure the best supply solution for the customers • Place purchase order requisitions (for specific business units only) Shipping provide transport related instructions and other specific information Claims: act as customer’s primary point of contact throughout the claim process What you can learn; Bunch of soft skills related to work Mastering communication skills Excel mentored trainings Development program What we look for • High school degree or higher • Fluency in English, both written and verbal • PC skills – MS Office, intermediate level • Customer oriented with focus to details. • Team player • Previous experiences in customer services are advantage