Call Center Agent Call Centre Representative Job In Dubai

Call Center Agent Call Centre Representative Job In Dubai[quads id=2]

Job Description

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.

Responsibilities:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call centre database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree[quads id=2]

Job Details

>Role Function: Call Center Work Type: Full-Time Role Level: Intermediate Country: United Arab Emirates City: Dubai Number of Vacancies: 1 Job Category: ITES/BPO Company Website: www.talentmate.com Skills & Expertise

Call CenterMicrosoft OfficeBasic Computer KnowledgeMulti-TaskingGood Communication SkillSoft Spoken

What We Offer

  • Health Insurance
  • Visa
  • Transport/Commuting Allowance
  • Paid Annual Leaves
  • Maternity and Paternity Leaves[quads id=2]

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you’re hunting for your Next Job Opportunity or Looking for Potential Employers, we’re here to lend you a Helping Hand.

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