Call Center Executive

Call Center Executive Job Description

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees! We are currently recruiting for a Call Center Sales Executive for our trusted client to be based out of their office in Dubai.

Job Purpose

To achieve the daily sales targets for inbound and outbound calls while selling individual insurance coverages (Motor, Travel, Home, Medical…)

Main Accountability:

  • The employee is required to achieve the daily sales targets for inbound and outbound calls.
  • Ensure to adhere to the level of productivity prescribed.
  • To answer all calls in a consistent and professional manner as per desired level of Customer Service. Feedback and improvement will be implemented where necessary.
  • To provide customers with accurate information as per the company’s guidelines of all products and countries.
  • Follow up, follow up, follow up with all prospective customers old and new.
  • Employees should ensure that a high level of quality standards is applied to ensure correct information is obtained from the customer for the use of quotations, changes in policies and renewals.
  • Complete forms and record logs to create accurate, detailed files for each customer, providing insight into the target audience and what they want from the company.
  • Promote the company’s products at all times.
  • Ensure relationships are maintained and developed with key partners where necessary.
  • Ensure campaign results set out by manager is achieved.
  • Ensure Audit standards are met based on guidelines provided by management.
  • Employee should adhere to the shift patterns.
  • Provide support to colleagues within the call center as well as to the other areas of the personal lines department to alleviate short term resource issued and ensure smooth service to customer.
  • Perform any other related duties as required to support the operation.

Skills

  • Prior telephone sales experience (inbound and outbound) being a top performer (average of 100 calls/day) for at least 1 year.
  • English language is mandatory
  • 1 of the following language additional is required : French / Russian / Chinese / Arabic[quads id=2]

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