Guest Service Executive Job At Jumeirah Al Naseem

Guest Service Executive job At Jumeirah Al Naseem

About Jumeirah & the Hotel

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre.

Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.

Guest Service Executive Job Responsibilities:

An exciting opportunity has arisen for a Guest Services Executive – Concierge in Jumeirah Al Naseem. The main duties and responsibilities of this role are:

  • Engage in focused conversations with guests to discern their preferences and expectations, fostering a personalized and tailored experience.
  • Proactively anticipate and address the comprehensive requirements of each guest, ensuring their unique stay is a resounding success through attentive and anticipatory service.
  • Assist guests in the recommendation, booking, and organization of various activities, including sightseeing, shopping, arts, and cultural experiences, tailoring suggestions to individual preferences.
  • Arrange limousine transportation requests with a strategic focus on maximizing revenue, ensuring a seamless and luxurious travel experience for guests.
  • Respond promptly to all guest needs and requests, employing effective communication skills within available resources and coordinating with other departments when necessary.
  • Maintain a detailed daily record of guest requests, reservations, and confirmations via the E-Concierge, ensuring a systematic and organized approach to guest services.
  • Effectively communicate with both management and colleagues regarding internal and external events, available resources, and potential challenges to ensure a cohesive and informed team approach.

Guest Service Executive Qualifications:

The ideal candidate for this position will have the following experience and qualifications:

  • A minimum of 2 years of Concierge, Guest Relations, or Front Office experience in a 5-star hotel setting.
  • Prior work experience in Dubai.
  • Strong knowledge of Microsoft Office products, Opera PMS (Cloud), HotSoS, and Sevenrooms.
  • Clear and effective communication skills in English and proficiency in at least one of the following languages: Arabic, Chinese, or any European language.
  • Demonstrated ability to perform tasks with meticulous attention to detail, coupled with effective organizational skills for handling multiple responsibilities.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for career with one of the most luxurious brands in the hospitality industry.

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