Customer Service Officer Job Opportunity

Customer Service Officer Job Opportunity

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together

Job Description
JOB PURPOSE:
Meet and Greet NHL Customers, Provide extensive customer services to NHL customers in a professional and customer centric approach. Support the Branch Assistant Manager/Branch Manager in Day-to-Day operations whilst processing error free transactions in a timely manner.
Key Accountabilities
Generic Accountability

  • Provide assistance in supporting the Branch Manager / Assistant Manager on implementing change initiatives.
  • Ensure processing error free transactions in a timely manner.
  • Encourage the customer to use the digital platforms (NHL App) to improve the service efficiency/experience and educate the customer how to use the APP
  • Receive and process the customer requests within the predefined timelines.
  • Generate leads/referrals from NHL walk-in customers and route to Islamic branches.
  • Respond to all customer and operations related queries that are routing through other channels without fail within the predefined time lines.
  • Processing error free transactions in timely manner such as file quality, follow up,etc
  • Up to date product knowledge and processes with respect to NHL.
  • Customer needs to be served within the predefined average service time frame 20min

Job Specific Accountabilities

  • Agree on assigned targets with the Branch manager / Assistant Manager.
  • Engage with the customers who are waiting for their turn and treat the customers in professional manner
  • Ensure proper record control maintenance for customer related documents, signed agreements and etc. as per FAB guidelines and defined SOP’s.

Qualifications
Minimum Qualification

  • Bachelor’s degree in Accounting or related discipline.

Minimum Experience
years’ relevant experience in the banking sector. Familiarity with bank products and related policies and procedures

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