F&B Hostess Job Opportunity

Apply For Hostess Job at Marriott International

KEY ROLES & RESPONSIBILITIES

• Provide a warm and friendly welcome, leading guests and seating them at their table

• Take telephone bookings and maintain a clear and organized reservations book

• Assist in the set-up of tables and displays

• Maintain and update guest database

• To ensure full knowledge and understanding of LQA and Hotel Standards and to implement them in all interactions

• Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor/Assistant Manager/Manager

• To undertake service training lead by the outlet DT Supervisor/Assistant Manager/Manager to ensure full capability in understanding and executing service standards

• To make/maintain all food/beverage labels for daily rotations of the buffet and working closely with the culinary team to update changes, including last minute requests, for the buffet

• To ensure that all reports related to the outlet are well maintained and completed as per schedule and in a timely manner

• To support the service team during times of need/crunch in service in the following areas, but not limited to: section holding, coffee station, back area and mis en place etc.

• Maintain cleanliness of hostess station and surrounding areas, as well as of all menus

• Maintain good working relationship with own colleagues, and all other departments

• Correct preparation of all necessary operational material in the back office

• Learn safety, sanitation and hygiene policies • Present check to guests and perform cashiering function if needed

• Effectively control guest flow in the restaurant ensuring maximum turnover

• Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment

• Train waitstaff and bus staff in hostess standard

• Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards • Carry out any other duties as and when assigned by the Management of the Hotel • Assist other Food & Beverage Outlets in their operations within peak times when needed

Qualifications

PERSONAL ATTRIBUTES

• Excellent reading, writing and oral proficiency in English

• Well-presented and professionally groomed at all times

• Strong interpersonal skills and able to establish a good rapport with guests

• Possess full knowledge of restaurant’s seating/table plan

• Computer knowledge (Microsoft Excel, Word, PowerPoint)

• Eagerness to learn and share knowledge with the Team

QUALIFICATIONS

• Secondary education

EXPERIENCE

• 1 year Hotel experience in F&B or other related industries with transferable skills

• Previous public contact and/or cashiering experience

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